Financial Help
Medical Baseline Allowance
- I am a sub-metered tenant; how do I know if my Medical Baseline Allowance has been applied to my bill?
- Will my Medical Baseline Allowance transfer to my new address?
- I currently have medical baseline for electricity, and now qualify for gas, what do I do?
- Someone in my household uses insulin that needs to be refrigerated, can we qualify for Medical Baseline?
- Can I qualify for the Medical Baseline Allotment if I am a Tenant?
- I own 2 homes and split my time at both, can I have medical baseline at both addresses?
CARE/FERA Discount
- Where can I find the CARE/FERA application online?
- How much do I have to make to qualify for FERA?
- How much do I have to make to qualify for CARE?
- I am a sub-metered tenant; how do I know if my CARE discount has been applied to my bill?
- Will my CARE discount transfer to my new address?
- I want to enroll in the CARE Program. How do I apply?
Payment Arrangements
- What happens if I miss a payment for the COVID Relief Payment Plan?
- How do the payment installments for the COVID Relief Payment Plan show up on my monthly bill?
- How are the payment installments calculated for the COVID Relief Payment Plan?
- Do customers need to call PG&E to enroll in the COVID Relief Payment Plan?
- Why does the COVID Relief Payment Plan start in September 2021?
- Who is eligible for the COVID Relief Payment Plan?
Discounts and Other Programs
- How do I know if I am eligible to receive financial assistance?
- I am part of the Vulnerable Customer Program. When will someone notify me if I am at risk of being shut off?
- How long can I stay in the Vulnerable Customer Program?
- What is the PG&E Vulnerable Customer Program?
- Am I eligible for assistance programs if I am a tenant?
- Am I eligible for LIHEAP assistance if I am on CARE?
Rebates
- Where can I get information on the smart thermostat rebate?
- Where can I get information on the clean fuel rebate?
- Can I get the Clean Fuel Rebate?
- I cannot apply for a rebate online, what do I do?
- Can I apply for multiple rebates?
- Do you offer rebates or discounts on generators?
AMP Program
- Can a tenant participate in the Arrearage Management Plan (AMP)?
- What is the Arrearage Management Plan (AMP)?
- Who can participate in AMP?
- Can I be on another payment plan and enroll in AMP?
- Can I also participate in the REACH and LIHEAP programs if I am enrolled in AMP?
- If I am enrolled in AMP and then enroll in LIHEAP, can I use financial assistance payments from LIHEAP to pay my past-due balance?
Energy Savings Assistance Program
- Is there an energy saving program for all PG&E customers?
- What is the Energy Savings Assistance Program?
- What will be provided through the Energy Savings Assistance program?
- Do I have to be on CARE/FERA to qualify for the Energy Savings Assistance Program?
- Am I going to get a new appliance on the Energy Savings Assistance Program?
- What documents do I need for the Energy Savings Assistance Program?