Financial Help
Medical Baseline Allowance
- Does medical baseline apply to both gas and electric services?
- Is medical baseline a discount?
- Does medical baseline guarantee that my services will not be interrupted?
- How do I transfer my medical baseline allowance to a new home?
- I live in a mobile home park; do I qualify for the medical baseline program?
- How do I notify PG&E that someone in my home requires life-support equipment?
CARE/FERA Discount
- Does CARE have applications in languages other than English?
- I don’t qualify for CARE. Are there any other discounts I may qualify for?
- Can I have CARE at more than one home?
- I live in a mobile home park, do I qualify for CARE benefits?
- Can I get an extension for the CARE renewal or income verification?
- I lost my letter requesting CARE renewal or income verification. What do I do?
Payment Arrangements
- How do I check my payment plan?
- How come I can’t have auto pay with my payment arrangement?
- Can I make payment arrangements online?
- I lost my job, what should I do?
- What is a payment extension?
- How can I extend my due date?
Discounts and Other Programs
- How do I know if I am eligible to receive financial assistance?
- Am I eligible for LIHEAP assistance if I am on CARE?
- What is the Relief for Energy Assistance through Community Help (REACH) program?
- What is the Low Income Home Energy Assistance Program (LIHEAP)?
- Do you offer a discount if I have a CPAP machine?
- Is there a discount for seniors, low income or medical devices?
Rebates
- Can I get the Clean Fuel Rebate?
- I cannot apply for a rebate online, what do I do?
- Can I apply for multiple rebates?
- Do you offer rebates or discounts on generators?
- Can I update or change my rebate application?
- Do you offer a rebate on water heaters?
AMP Program
- What is the Arrearage Management Plan (AMP)?
- Who can participate in AMP?
- Can I be on another payment plan and enroll in AMP?
- Can I also participate in the REACH and LIHEAP programs if I am enrolled in AMP?
- If I am enrolled in AMP and then enroll in LIHEAP, can I use financial assistance payments from LIHEAP to pay my past-due balance?
- Can I sign up again after completing the AMP program?
Energy Savings Assistance Program
- What is the Energy Savings Assistance Program?
- What will be provided through the Energy Savings Assistance program?
- Do I have to be on CARE/FERA to qualify for the Energy Savings Assistance Program?
- Am I going to get a new appliance on the Energy Savings Assistance Program?
- What documents do I need for the Energy Savings Assistance Program?
- I cannot apply for the Energy Savings Assistance Program online, what do I do?