Energy Usage, Rates and Efficiency
Time-of-Use Rates
- Can I change my rate plan after I move to the Time-of-Use (TOU) rate plan?
- If I change my rate, will I still have Bill Protection from when I was on the Time of Use (TOU) rate?
- How do I decline the Time-of-Use (TOU) rate or keep my current rate?
- Why is PG&E transitioning to Time-of-Use (TOU) rates?
- Do I have to transition to a Time-of-Use (TOU) rate?
- Can I get Bill Protection if I am a CCA customer?
Efficiency
- What setting should my thermostat be on to help lower my bill?
- How can I opt-out of paper Home Energy Reports and get them sent by e-mail instead?
- How can I opt-out of the Home Energy Report?
- How often will I receive the Home Energy Report?
- What is the Home Energy Report Program?
- How do I read my gas meter?
Usage History
- How do I view my usage real time?
- Why doesn’t my usage graph work when I log into Your Account?
- Can you help me conduct an audit of my home's energy usage?
- What type of energy usage data is available to Community Choice Aggregation (CCA) customers?
- How do I download my energy usage data? (Residential customers)
- How do I view daily and hourly usage information? (Residential customers)
Rates
- How do I decline the TOU rate transition?
- Can I keep my current rate plan?
- What rate do most customers select?
- Are Community Choice Aggregation (CCA) companies cheaper than PG&E?
- Why is there a High Usage Surcharge on my bill?
- Where can I see the Tariffs?
Share My Data
- How do I stop sharing my data with a 3rd party?
- How does PG&E securely and safely transfer my energy information to companies I authorize through Share My Data?
- What energy data is released to companies I authorize through Share My Data?
- Can I authorize the release of my data to multiple companies?
- I want to submit an authorization form for Share My Data, but I am unable to access my PG&E account online. What can I do?
- Does it cost money to use the Share My Data program?