Energy Usage, Rates and Efficiency
Changing Rate Plans
- Can I keep my current rate plan?
- I have a large family, which rate works best for me?
- Why am I getting notification that my rate changed when I selected the same rate?
- What is the earliest time I can get off my current rate?
- I want to change my rate, but I am not seeing where to do that in Your Account.
- Is the rate comparison based on my usage?
Time-of-Use Rates
- What are the differences between the Time-of-Use rate plans?
- Why did I receive and email about "Time of Use (TOU) Rate Coach"?
- How do I decline the TOU rate transition?
- Can I change my rate plan after I move to the Time-of-Use (TOU) rate plan?
- If I change my rate, will I still have Bill Protection from when I was on the Time of Use (TOU) rate?
- How do I decline the Time-of-Use (TOU) rate or keep my current rate?
Efficiency
- What can I ask Alexa?
- What is a breaker test and how do I do one?
- What is the evPulse pilot?
- How can I get help with the Energy Expert App?
- What does the Energy Expert app do?
- What is Energy Expert?
Usage History
- How do I view my usage real time?
- Why doesn’t my usage graph work when I log into Your Account?
- Can you help me conduct an audit of my home's energy usage?
- What type of energy usage data is available to Community Choice Aggregation (CCA) customers?
- How do I download my energy usage data? (Residential customers)
- How do I view daily and hourly usage information? (Residential customers)
Rates
- Why do gas rates keep increasing?
- Where can I find PG&E's prices?
- Are there different rate plans available for residential gas usage?
- Does PG&E make more money when I use more energy?
- Can I request my end use or baseline allowance be changed if I'm not starting or transferring services?
- What qualifies as an electric heat source?
Share My Data
- How do I stop sharing my data with a 3rd party?
- How does PG&E securely and safely transfer my energy information to companies I authorize through Share My Data?
- What energy data is released to companies I authorize through Share My Data?
- Can I authorize the release of my data to multiple companies?
- I want to submit an authorization form for Share My Data, but I am unable to access my PG&E account online. What can I do?
- Does it cost money to use the Share My Data program?