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  2. Your Account

Your Account

Alerts and Communication

  • What options are available in the automated phone system?
  • How can I stop receiving phone calls from PG&E?
  • How do I stop email alerts?
  • How do I stop text alerts?
  • Does PG&E verify my phone number to ensure that I can receive text messages?
  • Does PG&E charge for text alerts?
See all 16 articles

Online Account

  • How do I set up alerts?
  • When I try to log in to My Account, it shows it is disabled. How can I log in?
  • Why is my security question not one I remember choosing?
  • When would I need to enter my meter number online?
  • I already started service. Why can't I log in to my account?
  • Can I add another person to my account online?
See all 42 articles

Company Information

  • Does PG&E have pre-employment testing requirements?
  • Do you offer an appliance recycle program?
  • What services will 2-1-1 provide me?
  • How do I learn more about PG&E’s Nuclear Power Plant?
  • What happened to the falcons on the PG&E rooftop at the San Francisco building when you sold it?
  • How does PG&E use my email address?
See all 10 articles

Manage Account

  • How do I submit Power of Attorney documents?
  • Can I call PG&E on behalf of a family member?
  • How do I contact specific PG&E departments?
  • Where can I find my account number?
  • How much does it cost to increase my energy requirements?
  • Can I make a payment online without registering my account online?
See all 28 articles
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