Payments
Shut Off and Restoral
- Why haven't I been shut off for non-payment?
- How do I turn my service back on if it has been shut off for non-payment?
- It is after hours and my power has been shut off for non-payment; how do I get my power back on now?
- My service will be shut off today, can I still make a payment and avoid being shut off?
- I got a shut off notice, can I pay an overdue bill online?
Making a Payment
- Will my recurring payment still process if I change the payment account?
- How do I make a payment online?
- Why does my online dashboard have the message "This account is not eligible for online payments using a bank account?"
- Where can I pay my bill?
- What is the difference between auto pay and recurring payments?
- How do I stop my auto pay?
Payment History
- How can I cancel a payment?
- Why am I still being charged after I stopped service?
- Do I have to pay late fees on my past due bill?
- When will my payment be posted?
- I received a shut off notice, when will I be shut off?
- How much do you charge for a returned payment?
FAQs-Payment
- Why is my local PG&E office closed?
- Why don't I get a return envelope with my bill?
- Does PG&E have an app for viewing and maintaining my account?
- What is the limit of cash I can pay on my account?
- Why doesn’t my bill show my recurring payment?
- How can I pay my friend or family members bill?