Online Account
- How do I set up alerts?
- When I try to log in to My Account, it shows it is disabled. How can I log in?
- Why is my security question not one I remember choosing?
- When would I need to enter my meter number online?
- I already started service. Why can't I log in to my account?
- Can I add another person to my account online?
- How do I log out of My Account?
- How do I register for an online account?
- How do I create my PG&E Account online?
- Can I view my account online?
- Do you have an online chat?
- How do I turn off "accept cookies" pop-up?
- I forgot my answer to my security question. What do I do now?
- When creating or changing a password for my account, are there any requirements?
- I got an “Account Temporarily Unavailable” error message. Why?
- How do I link to another account?
- I tried resetting my password, but did not receive a password reset email from PG&E. What do I do now?
- I no longer have the email address I used to set up my online account and now I forgot my password. What can I do?
- I am getting an error message that there is a problem with my account. What do I do?
- What is Visitor Access?
- How do I register more than one account?
- What browsers and operating systems are supported on pge.com?
- I signed in, but I’m being asked to link my account. Why?
- Why is my online account showing an amount due if my bill is on auto-pay?
- How do I change my username?
- How do I link another account to my profile?
- How do I reset my password?
- I reset my password, but I still can’t sign in. Why?
- How do I unlink an account number from my online profile?
- I was locked out of my account. What should I do?