Start
- I don’t have a social security number; how do I start service?
- How do I start service as a residential customer?
- Why can't I find my address to start service online?
- How do I start service if I am moving into a location that is sub-metered (master metered)?
- Can I add another address to my account without stopping service at my current location?
- Does my landlord have to stop service before I can start service?
- What fees are associated with starting service?
- Why do you need my social security number to start a new account?
- Will my credit be impacted by the credit check to start service?
- Can I set up a new residence in advance?
- How do I start multiple services, such as cable and Internet, at my new address?
- I’m starting service at a new location. How can I get a new PG&E account number online?
- My service has been shut off. How do I get it restarted online?
- Can I transfer service to my new residential property?
- I tried to start service online and was told I need to call. Why?
- I want to start service online for my second home. How should I do that?
- When I’m starting service online, I’m only being given the option to get natural gas service. I need electric service as well.
- I want to start service with the Medical Baseline Allowance.
- I want to start service and get the low-income (CARE/FERA) discount. What do I need to do?
- I was a PG&E customer. Should I start my new service as a new customer or as an existing customer?
- I’m a new customer, and I entered my address online. Nothing happened. What should I do?
- I’m a new customer. I entered my identifying information online, and the system cannot find me. What should I do?
- I’m new to this area and need to start service with PG&E. Can I do that online?