Bill FAQs
- When will I receive my delayed bill?
- Why haven't I received a bill?
- Where can I find and download a copy of my current bill?
- What are the benefits of paperless billing?
- What steps do I need to take to file a claim if my house was destroyed by the Dixie Fire?
- How much will I be reimbursed for my property damaged by the Dixie Fire?
- Can I submit a claim for the Dixie Fire impacts to my property?
- What if I’m enrolled in Recurring Payments and my bill has been delayed?
- Will I be required to pay my bill all at once when I receive it?
- Why is my bill so high?
- Can I cancel by service with a CTA?
- How do I go back to paper bills?
- Am I paying more if my bill is estimated?
- Do I still get my discounts when my bills are estimated?
- What is an estimated bill?
- What can I do if I can't pay my estimated bill?
- Do I need to pay my bill if it is estimated?
- How do you estimate my bill?
- Why are you estimating my bill?
- What do I do if I receive another person's bill?
- Why did I receive another person's bill?
- Why does the California Climate credit show up as a previous unpaid balance on my bill?
- Can I set up bill forecast alerts?
- I am a sub-metered tenant; how do I find out how my bill is calculated?
- I am a sub-metered tenant and I think my landlord is not billing me correctly. Who do I call?
- What does PG&E do to reach out to customers before disconnecting (shutting off) service?
- Where can I find my Detail of Bill Statements?
- I have not received my bill yet. Where is it?
- Who do I contact for billing questions if I am a CTA customer?
- I am in a CCA program and have questions about the charges on my bill, who do I call?