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  3. Bill FAQs

Bill FAQs

  • Why is my gas bill so high?
  • Where can I find and download a copy of my current bill?
  • Why did I get another bill after I stopped service?
  • How can I monitor my bill during the month?
  • Why am I being charged a delivery charge?
  • Why is my bill so much higher this month over last month?
  • Why is my bill so high?
  • I just moved into a new home. Can I get an average bill cost?
  • What steps do I need to take to file a claim if my house was destroyed by the Dixie Fire?
  • How much will I be reimbursed for my property damaged by the Dixie Fire?
  • Can I submit a claim for the Dixie Fire impacts to my property?
  • Will I be required to pay my bill all at once when I receive it?
  • When will I receive my delayed bill?
  • Why haven't I received a bill?
  • Can I cancel by service with a CTA?
  • Am I paying more if my bill is estimated?
  • Do I still get my discounts when my bills are estimated?
  • What is an estimated bill?
  • What can I do if I can't pay my estimated bill?
  • Do I need to pay my bill if it is estimated?
  • How do you estimate my bill?
  • Why are you estimating my bill?
  • What do I do if I receive another person's bill?
  • Why did I receive another person's bill?
  • Why does the California Climate credit show up as a previous unpaid balance on my bill?
  • Can I set up bill forecast alerts?
  • I am a sub-metered tenant; how do I find out how my bill is calculated?
  • I am a sub-metered tenant and I think my landlord is not billing me correctly. Who do I call?
  • What does PG&E do to reach out to customers before disconnecting (shutting off) service?
  • Where can I find my Detail of Bill Statements?
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