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  2. Outages
  3. FAQs - Outages

FAQs - Outages

  • What can I do to prepare for a storm?
  • What do I do if my lights are flickering?
  • Am I being charged for usage while my power is out?
  • What does PG&E use when an outage requires patrolling?
  • My power is out but no one else is out; what can I do?
  • What do I do if there is no gas?
  • I am experiencing an outage, but no one else in my mobile home park is. What should I do?
  • How is it possible for customer's usage to cause a power outage?
  • Will I be fined if I cause a power outage?
  • Did I cause a power outage in my area?
  • What if there is no estimated time of when my power will be turned on?
  • I got a letter about a planned outage. What do I do now?
  • How can I tell if my power is out due to a fuse or breaker?
  • How do I reset my circuit breaker?
  • How do I replace a fuse?
  • Will I still have power during an outage if I have solar?
  • How can I see what the cause was for an outage if it’s already been restored?
  • If power is shut off due to wildfire danger, is there a special plan for Medical Baseline customers?
  • I don’t live in a high fire-threat area. Why was my power shut off?
  • When I sign up for an outage update, will I get them in the middle of the night?
  • I can’t find my address. How do I report an outage?
  • How do I sign up for outage alerts?
  • I clicked on a yellow magnifying glass, and when the map zooms in, I only see green pins. Why?
  • Why are some outages shapes and some outages are pins?
  • I clicked on an outage, but when the map zooms in, I don’t see any outage. Why?
  • Can I report a gas outage on this page?
  • Can I report a gas leak on this page?
  • Can I report an outage for my whole area?
  • Can I report streetlight outages using this page?
  • Do I need to know my account number to report an outage?
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