FAQs - Outages
- If power is shut off due to wildfire danger, is there a special plan for Medical Baseline customers?
- My power was shut off due to wildfire conditions. When will it be restored?
- I don’t live in a high fire-threat area. Why was my power shut off?
- How will I be notified if a Public Safety Power Shutoff becomes necessary?
- When I sign up for an outage update, will I get them in the middle of the night?
- I can’t find my address. How do I report an outage?
- How do I sign up for outage alerts?
- I clicked on a yellow magnifying glass, and when the map zooms in, I only see green pins. Why?
- Why are some outages shapes and some outages are pins?
- I clicked on an outage, but when the map zooms in, I don’t see any outage. Why?
- Can I report a gas outage on this page?
- Can I report a gas leak on this page?
- I just reported an outage. Why don’t I see it on the map?
- Can I report an outage for my whole area?
- Can I report streetlight outages using this page?
- Can I search for outages within a city?
- Can I search for outages that aren’t mine?
- I input my address into the search bar and nothing happens. Why?
- What do the different color of the pins mean?
- Do I need to click on the magnifying glass icon to search for an address?
- How do I search for an outage?
- Do I need to know my account number to report an outage?
- How do I report an outage?