FAQs - Outages
- What can I do to prepare for a storm?
- What do I do if my lights are flickering?
- Am I being charged for usage while my power is out?
- What does PG&E use when an outage requires patrolling?
- My power is out but no one else is out; what can I do?
- What do I do if there is no gas?
- I am experiencing an outage, but no one else in my mobile home park is. What should I do?
- How is it possible for customer's usage to cause a power outage?
- Will I be fined if I cause a power outage?
- Did I cause a power outage in my area?
- What if there is no estimated time of when my power will be turned on?
- I got a letter about a planned outage. What do I do now?
- How can I tell if my power is out due to a fuse or breaker?
- How do I reset my circuit breaker?
- How do I replace a fuse?
- Will I still have power during an outage if I have solar?
- How can I see what the cause was for an outage if it’s already been restored?
- If power is shut off due to wildfire danger, is there a special plan for Medical Baseline customers?
- I don’t live in a high fire-threat area. Why was my power shut off?
- When I sign up for an outage update, will I get them in the middle of the night?
- I can’t find my address. How do I report an outage?
- How do I sign up for outage alerts?
- I clicked on a yellow magnifying glass, and when the map zooms in, I only see green pins. Why?
- Why are some outages shapes and some outages are pins?
- I clicked on an outage, but when the map zooms in, I don’t see any outage. Why?
- Can I report a gas outage on this page?
- Can I report a gas leak on this page?
- Can I report an outage for my whole area?
- Can I report streetlight outages using this page?
- Do I need to know my account number to report an outage?