FAQs - Outages
- What are the benefits of the Enhanced Power Line Safety Settings?
- When are you required to patrol a line when an Enhanced Power Line Safety Setting trips?
- What do Enhanced Power Line Safety Settings do?
- What is an Enhanced Power Line Safety Setting?
- What is PG&E doing to mitigate the potential for equipment-sparked wildfires?
- What can I do to prepare for a storm?
- Why is PG&E installing Surge Arresters?
- What is a surge arrester?
- Why does the Enhanced Power Line Safety Setting cause the outage to last longer?
- Are Enhanced Power Line Safety Settings only located in High Fire Threat areas?
- What does PG&E use when an outage requires patrolling?
- Why did PG&E add the Enhanced Power Line Safety Setting?
- What are the cons of the Enhanced Power Line Safety Setting?
- My power is out but no one else is out; what can I do?
- What do I do if there is no gas?
- What's the process for restoring power following a rotating outage?
- Can you target cooler areas to shed load for a rotating outage, to not impact people in extreme heat areas?
- How does PG&E determine which customers lose power in the event of a CAISO Stage 3 emergency?
- If rotating outages are called, how will I know if/when it’s my turn? How long do they last?
- What is a Stage 3 Emergency and why does it result in customers losing power?
- I am experiencing an outage, but no one else in my mobile home park is. What should I do?
- How is it possible for customer's usage to cause a power outage?
- Will I be fined if I cause a power outage?
- Did I cause a power outage in my area?
- My address does not come up on the outage map, what do I do?
- What if there is no estimated time of when my power will be turned on?
- I got a letter about a planned outage. What do I do now?
- How can I tell if my power is out due to a fuse or breaker?
- How do I reset my circuit breaker?
- How do I replace a fuse?