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  1. PG&E Help Center
  2. Financial Help
  3. Payment Arrangements

Payment Arrangements

  • How do I know what I am supposed to pay if I have a payment arrangement?
  • Why haven't I been shut off for non-payment?
  • What happens if I miss a payment for the COVID Relief Payment Plan?
  • How do the payment installments for the COVID Relief Payment Plan show up on my monthly bill?
  • How are the payment installments calculated for the COVID Relief Payment Plan?
  • Do customers need to call PG&E to enroll in the COVID Relief Payment Plan?
  • Why does the COVID Relief Payment Plan start in September 2021?
  • Who is eligible for the COVID Relief Payment Plan?
  • What is the COVID Relief Payment Plan?
  • Will my Covid Relief Pay Plan cancel if I miss a payment?
  • How is my account eligible for the COVID relief pay plan?
  • Why don't I qualify for the COVID-19 Relief Payment Arrangement?
  • What is the COVID Relief payment arrangement?
  • What is a payment arrangement or pay plan?
  • How do I know if I am eligible to receive financial assistance?
  • How do I know if I am eligible to receive financial assistance?
  • Can I make payment arrangements online?
  • Is there a fee for requesting a payment arrangement?
  • Can I create a payment arrangement on my closed account?
  • How do I check my payment arrangement?
  • How come I can’t have auto pay with my payment arrangement?
  • I lost my job, what should I do?
  • What is a payment extension?
  • How can I extend my due date?
  • What is the difference between a payment arrangement and an extension?
  • If my payment arrangement breaks, can I ask for another one?
  • How do I cancel my payment arrangement?
  • How can I pay my regular monthly bill at the same time I pay my payment arrangement amount?
  • If I have recurring payments, will my payment arrangement be automatically paid at the same time?
  • Can I pay my balance over several months to help pay it off?
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