FAQs - Start or Stop Service
- My house or business needs to be fumigated. What does PG&E need to do?
- Can I set up a new residence in advance?
- How do I get my gas service turned back on after fumigation is complete?
- Does my electric service need to be turned off for fumigation?
- How do I start multiple services, such as cable and Internet, at my new address?
- How do I start service?
- I’m an agricultural customer. Why can’t I start or stop my service online?
- I’m starting service at a new location. How can I get a new PG&E account number online?
- Can I start or stop service online for a multifamily location?
- My service has been shut off. How do I get it restarted online?
- I needed to start or stop my service before today, but it won’t let me enter a prior date online.
- Can I stop my PG&E service online?
- Can the start date at my new location be different from the stop date at my current location?
- I’m a PG&E customer who is moving to another location that has PG&E service. Can I do that online?
- Can I transfer service to my new property?
- I tried to start service online and was told I need to call. Why?
- I want to start service online for my second home or additional business location. How should I do that?
- When I’m starting service online, I’m only being given the option to get natural gas service. I need electric service as well.
- My new location offers the choice of getting power from a provider other than PG&E. What should I do when I start service?
- I want to start service with the Medical Baseline Allowance.
- I want to start service and get the low-income (CARE/FERA) discount. What do I need to do?
- My new location has solar installed. How do I start service on PG&E’s solar rate?
- How do I start service on an Electric Vehicle rate?
- I was a PG&E customer. Should I start my new service as a new customer or as an existing customer?
- I’m a new business customer. How can I tell which electric rate plan is right for me?
- My service was disconnected. Can I avoid paying a deposit to reconnect my service?
- I’m a new customer, and when I tried starting my service online, I get a message telling me I have to pay a deposit. Why? What are my options to avoid paying a deposit?
- I’m a new customer, and I entered my address online. Nothing happened. What should I do?
- I’m a new customer. I entered my identifying information online, and the system cannot find me. What should I do?
- How do I know whether the place I’m moving into is served by PG&E for electricity or gas?