FAQs - Start or Stop Service
- How do I start service as a residential customer?
- My service has been shut off. How do I get it restarted online?
- I’m a new customer, and I entered my address online. Nothing happened. What should I do?
- How do I stop service if I am moving out a location that is sub-metered (master metered)?
- How do I start service if I am moving into a location that is sub-metered (master metered)?
- Can I add another address to my account without stopping service at my current location?
- Do I have to end my service before my tenant can start service?
- Does my landlord have to stop service before I can start service?
- Can there be a gap between stopping service and starting new service?
- Can my service dates overlap when I move?
- When will the power be turned off after I stop service?
- Do I need to be home to transfer my service?
- Do I need to be home to start or stop my service?
- What fees are associated with transferring service?
- What fees are associated with stopping service?
- What fees are associated with starting service?
- I don’t have a social security number; how do I start a new account?
- Why do you need my social security number to start a new account?
- I moved out last week, can my stop date be back dated?
- Can I start service on one day, but end my current service on a different day?
- Will my credit be impacted by the credit check to start service?
- What is HomePerks?
- How do I discontinue service?
- Can I set up a new residence in advance?
- How do I get my gas service turned back on after fumigation is complete?
- Does my electric service need to be turned off for fumigation?
- How do I start multiple services, such as cable and Internet, at my new address?
- I’m starting service at a new location. How can I get a new PG&E account number online?
- Can I start or stop service online for a multifamily location?
- I needed to start or stop my service before today, but it won’t let me enter a prior date online.