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  1. PG&E Help Center
  2. Start, Stop or Transfer Service
  3. FAQs - Start or Stop Service

FAQs - Start or Stop Service

  • How do I start service as a residential customer?
  • How do I stop service if I am moving out a location that is sub-metered (master metered)?
  • How do I start service if I am moving into a location that is sub-metered (master metered)?
  • Can I add another address to my account without stopping service at my current location?
  • Do I have to end my service before my tenant can start service?
  • Does my landlord have to stop service before I can start service?
  • Can there be a gap between stopping service and starting new service?
  • Can my service dates overlap when I move?
  • When will the power be turned off after I stop service?
  • Do I need to be home to transfer my service?
  • Do I need to be home to start or stop my service?
  • What fees are associated with transferring service?
  • What fees are associated with stopping service?
  • What fees are associated with starting service?
  • I don’t have a social security number; how do I start a new account?
  • Why do you need my social security number to start a new account?
  • I moved out last week, can my stop date be back dated?
  • Can I start service on one day, but end my current service on a different day?
  • Will my credit be impacted by the credit check to start service?
  • What is Utility Home Connection?
  • How do I stop service service?
  • Can I set up a new residence in advance?
  • How do I get my gas service turned back on after fumigation is complete?
  • Does my electric service need to be turned off for fumigation?
  • How do I start multiple services, such as cable and Internet, at my new address?
  • I’m starting service at a new location. How can I get a new PG&E account number online?
  • Can I start or stop service online for a multifamily location?
  • My service has been shut off. How do I get it restarted online?
  • I needed to start or stop my service before today, but it won’t let me enter a prior date online.
  • Can I stop my PG&E residential service online?
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