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Electric and Gas Safety

  • Can I call PG&E on behalf of a family member?
  • What are the features of the "Report It" app?
  • What is PG&E's "Report It" app?
  • Can I install a generator?
  • I have a water leak; how do I turn off my electricity?
  • What do I do if I smell gas?
  • What should I do if someone gets an electric shock?
  • What is an Earthquake shut off valve?
  • What do I do if my earthquake shut off valve tripped?
  • Does PG&E Install an Earthquake shut off valve?
  • Does PG&E have emergency equipment that allows for the automatic shutdown of gas pipes?
  • What is the difference between a transmission pipeline and a distribution pipeline?
  • What is a hydrostatic test?
  • How does PG&E survey and test pipelines?
  • How do I know if the transmission pipeline in my neighborhood is safe?
  • Is there a gas pipeline in my neighborhood?
  • What should I do after an earthquake?
  • My gas stove has an orange flame, not blue. Is this normal?
  • What is an energy supply shortage?
  • I think my neighbor caused an energy surge. What should I do?
  • I received a door hanger about an energy surge in my area. What happens if I don’t call PG&E?
  • I received a door hanger about an energy surge in my area, what will PG&E do when I call?
  • I received a door hanger about an energy surge in my area, what do I need to do?
  • I received a door hanger about an energy surge in my area, did I cause it?
  • How big does an energy surge need to be to cause a widespread outage?
  • What can cause an energy surge?
  • What is a power failure (power outage) due to an energy surge?
  • My gas cooktop is making a clicking noise, what do I do?
  • My gas appliance will not shut off, what do I do?
  • What does natural gas smell like?
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