FAQs - Property Management Portal
- What do all the billing statuses mean (tenant, landlord, unbilled)?
- How should I use the report to manage my building?
- Will I be notified when a requested report is ready?
- What kinds of reports are available?
- How are the responsibilities different between my staff and the Property Management Firm?
- Are there different levels of access for staff?
- How do I manage a building if my staff member is on vacation or out of the office?
- How do I grant Property Management Portal access to my staff?
- Do I need to have a staff account?
- How do I assign a building to a staff member?
- Why do I have to select a master account?
- As a landlord, can I add or remove units from a building?
- How do landlords change a Property Management Firm or Energy Management Company?
- How do I add a recently acquired building and ensure it will be billed to me?
- Why do I have to use the portal? What's in it for me?
- How do I get support?
- As a landlord, what can I expect after I register?
- Can a building have two master accounts?
- Why does the Interim Service Agreement now include common area accounts?
- Why do I have to sign up for an Interim Service Agreement?
- How should I set up a building within a complex of many buildings?
- How is a building defined?
- How does PG&E address existing property manager authorization forms on file?
- Why do property management firms need to register?
- Why does a landlord need to register before I can access the portal?