FAQs - Property Management Portal
- I have a DBA, does my PMA cover it?
- I have an old name on my PMA how do I update it?
- What do all the billing statuses mean (tenant, landlord, unbilled)?
- How should I use the report to manage my building?
- Will I be notified when a requested report is ready?
- What kinds of reports are available?
- How are the responsibilities different between my staff and the Property Management Firm?
- Are there different levels of access for staff?
- How do I manage a building if my staff member is on vacation or out of the office?
- How do I grant Property Management Portal access to my staff?
- Do I need to have a staff account?
- How do I assign a building to a staff member?
- Why do I have to select a master account?
- As a landlord, can I add or remove units from a building?
- How do landlords change a Property Management Firm or Energy Management Company?
- How do I cancel an ISA or PMA?
- After submitting a PMA or ISA, how soon will it be active?
- What is the process of updating ISA/PMA?
- Are the PMA options the same as the current PMA form?
- Why is my current ISA/PMA non transferrable?
- What is a PMA?
- Are the ISA options the same as the current ISA form?
- What happens if I don't want an ISA?
- How does an ISA benefit me?
- What is an ISA?
- How do I add a recently acquired building and ensure it will be billed to me?
- Why do I have to use the portal? What's in it for me?
- How do I get support?
- As a landlord, what can I expect after I register?
- Can a building have two master accounts?