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  2. Property Management Portal
  3. FAQs - Property Management Portal

FAQs - Property Management Portal

  • What do all the billing statuses mean (tenant, landlord, unbilled)?
  • How should I use the report to manage my building?
  • Will I be notified when a requested report is ready?
  • What kinds of reports are available?
  • How are the responsibilities different between my staff and the Property Management Firm?
  • Are there different levels of access for staff?
  • How do I manage a building if my staff member is on vacation or out of the office?
  • How do I grant Property Management Portal access to my staff?
  • Do I need to have a staff account?
  • How do I assign a building to a staff member?
  • Why do I have to select a master account?
  • As a landlord, can I add or remove units from a building?
  • How do landlords change a Property Management Firm or Energy Management Company?
  • How do I cancel an ISA or PMA?
  • After submitting a PMA or ISA, how soon will it be active?
  • What is the process of updating ISA/PMA?
  • Are the PMA options the same as the current PMA form?
  • Why is my current ISA/PMA non transferrable?
  • What is a PMA?
  • Are the ISA options the same as the current ISA form?
  • What happens if I don't want an ISA?
  • How does an ISA benefit me?
  • What is an ISA?
  • How do I add a recently acquired building and ensure it will be billed to me?
  • Why do I have to use the portal? What's in it for me?
  • How do I get support?
  • As a landlord, what can I expect after I register?
  • Can a building have two master accounts?
  • Why does the Interim Service Agreement now include common area accounts?
  • Why do I have to sign up for an Interim Service Agreement?
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