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  1. PG&E Help Center
  2. Safety
  3. General Safety

General Safety

  • Can I call PG&E on behalf of a family member?
  • What are the features of the "Report It" app?
  • What is PG&E's "Report It" app?
  • How do I prevent my meter from being damaged in my driveway?
  • What should I pack in an emergency kit?
  • How do I prepare my children for an emergency?
  • How do I create defensible space around my home to stop the spread of wildfires?
  • Should I throw my batteries in with my household garbage?
  • Is there a way I can report a potential safety issue?
  • What is a Smart Meter?
  • Are SmartMeters safe?
  • What frequency in the electromagnetic spectrum do PG&E’s SmartMeters operate?
  • What do I do if I have a sewer blockage or backup?
  • Can I choose not to have a SmartMeter?
  • How do I get a ‘Smart’ Meter installed?
  • How can I prepare for an earthquake?
  • The streetlight near me is too bright. Does PG&E provide light shields?
  • What is a flex alert?
  • What can I do to increase the defensible space around my home?
  • Can you mark appliances for someone that is blind?
  • How can I report a streetlight outage?
  • What can I do to prepare for an emergency?
  • How do I install holiday lights and decorations safely?
  • How can I send a compliment?
  • How can I submit a complaint?
  • My water heater is leaking water. Do you fix that?
  • There are markings with different colors on my property or street, what do they mean?
  • Who is responsible for cleaning or removing the paint markings after a job is complete?
  • What does it cost to submit an 811 request?
  • I am not digging very deep; do I need to call 811?
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