CARE/FERA Discount
- I am a sub-metered tenant; how do I know if my CARE discount has been applied to my bill?
- Will my CARE discount transfer to my new address?
- I want to enroll in the CARE Program. How do I apply?
- What is the difference between the CARE and Family Electric Rate Assistance (FERA) programs?
- Can I enroll in the CARE program if I am a tenant?
- I no longer need or qualify for the CARE/FERA discount. How do I cancel it?
- Does CARE have applications in languages other than English?
- I don’t qualify for CARE. Are there any other discounts I may qualify for?
- Can I have CARE at more than one home?
- I live in a mobile home park, do I qualify for CARE benefits?
- Can I get an extension for the CARE renewal or income verification?
- I lost my letter requesting CARE renewal or income verification. What do I do?
- How should I submit documentation of my income for the CARE program?
- Why did I get a request to renew my enrollment in the CARE program?
- Why do I need to verify my income to remain on CARE?
- What types of documentation will work for verifying my income in the CARE program?
- What happens if I do not send in verification of my income for the CARE program?
- How do I calculate my household gross income for CARE or FERA?
- Are CTA customers eligible to participate in the CARE, FERA or Medical Baseline Programs?
- Are CCA customers eligible to participate in the CARE, FERA, or Medical Baseline Programs?
- I was denied CARE, how soon can I reapply?
- How does the CARE discount appear on my bill?
- When will the CARE discount take effect?
- I received a letter for the CARE program requesting me to verify my income. What do I need to do?
- Do I need to show proof of income when I apply for CARE?
- How long does the CARE discount last?
- Why was I dropped from CARE?
- I’m enrolled in CARE, FERA or Medical Baseline. Why don’t I see my enrollment under Rate Plans and Options?
- I want to enroll in CARE, FERA or Medical Baseline. Why can’t I see the programs under Rate Plans and Options?
- I need to recertify my CARE or FERA enrollment, but your website won’t let me. Why?