FAQs-Payment
- Why is my local PG&E office closed?
- Why don't I get a return envelope with my bill?
- Does PG&E have an app for viewing and maintaining my account?
- What is the limit of cash I can pay on my account?
- Why doesn’t my bill show my recurring payment?
- How can I pay my friend or family members bill?
- How can I tell what payment method or type is being used for a scheduled payment?
- My payment hasn't posted. When will the money be added to my account?
- I just made a payment by phone. Why does the phone system not reflect the payment?
- Why isn't my payment showing on my account yet?
- I want to make a gift payment, but I don’t have a particular person in mind; how can I donate?
- Can I make a gift payment?
- Do you sell gift cards?
- Does PG&E offer loans to residential customers?
- Can I use my deposit to pay my bill?
- Can someone else make a payment for me?
- How do I double-check how much I need to pay, to avoid being shut off?
- What is the minimum amount I need to pay in order to avoid my service being shut off?
- I received a shut off notice, what are my options to keep my power on?
- Can I change my bill due date?
- What should I do if I get paid after my bill is due?
- Are your offices closed?
- Can I pay early?
- Am I required to pay my bill all at once?
- What if I'm not able to pay my bill because of the holidays?
- How do I request a refund?
- Why did my last payment get rejected?
- I need more time to pay my bill. What are my options?
- Can I set up any alerts notifying me about my bill payment status?
- How do I add a payment account?